Consumer protection
Consumer protection law fundamentally shapes the conditions of doing business with customers. Strict regulatory requirements, high penalties, and mechanisms for collective redress create an environment where legal prevention is as important as rapid response to incidents. In an era of digitalization, e-commerce, and increasing consumer activism, professional legal advice has become essential for protecting reputation and ensuring business stability.
Our approach
We view consumer protection as a strategic tool for building customer trust and loyalty, not merely as a regulatory obligation. We design solutions that ensure full compliance with regulations while preserving room for commercial flexibility and innovative business models. We combine precise legal expertise with an understanding of consumer behavior and market trends, so that our recommendations are not only legally sound but also commercially viable.
Key areas of activity
We ensure compliance with consumer protection legislation, including information obligations, transparent commercial terms, and rights of withdrawal. We address product safety issues, post-market surveillance obligations, and product recall processes. We design rules for digital marketing, advertising, and online sales in accordance with applicable regulations. We represent clients in individual and collective consumer disputes, before regulatory authorities as well as in court proceedings. We implement comprehensive compliance programs and training focused on consumer law.
Added value for your business
For e-commerce platforms, we develop compliance frameworks capable of handling high transaction volumes while maintaining customer satisfaction. For retail chains, we assist in harmonizing consumer processes across sales channels. We provide financial institutions with specialized advice on protecting financial consumers. For manufacturers and importers, we ensure fulfillment of product safety and labeling obligations. For digital service providers, we design subscription and digital content models in compliance with legislation and customer expectations.
Practical challenges and risks
Violation of consumer rights can result in significant fines, class actions, and reputational damage. Unfair commercial practices may lead to business prohibitions and loss of market access. Inadequately secured product safety poses the risk of costly recalls and liability for damages. Invalid commercial terms weaken the business model. Ignoring consumer complaints can escalate into regulatory interventions and media crises.
Our solutions in practice
For e-commerce, we implement automated processes for withdrawals, complaints, and returns that combine legal certainty with cost efficiency. In cases of product recalls, we coordinate communication with authorities, logistics, and reputational strategy. For subscription services, we establish transparent models that reduce the risk of complaints and cancellations. In consumer disputes, we achieve effective resolutions through mediation and alternative dispute resolution. In digital marketing, we develop guidelines that ensure compliance with the law across multiple jurisdictions while supporting the client’s commercial objectives.
Our consumer protection services
Regulatory Compliance
• Consumer law compliance audits
• Drafting and implementation of commercial terms and contractual documentation
• Implementation of information duties and transparency requirements
• Rights of withdrawal and warranty conditions
• Assessment and prevention of unfair commercial practices
Product Safety
• Product conformity assessment and CE marking
• Organization and management of product recalls
• Liability for defective products and claims for damages
• Post-market surveillance obligations
• Communication and negotiations with supervisory authorities
Digital Commerce
• Legal requirements for e-commerce
• Digital content and provision of digital services
• Subscription models and automatic contract renewals
• Cross-border sales to consumers within and outside the EU
• Obligations of platforms and online service intermediaries
Marketing and Advertising
• Structuring marketing campaigns in compliance with legal regulations
• Pricing practices, discounts, and promotional mechanisms
• Consumer contests and games, including digital campaigns
• Influencer marketing and endorsements in compliance with regulations
• Protection of vulnerable consumer groups
Dispute Resolution
• Handling consumer complaints and claims
• Alternative dispute resolution and mediation
• Class actions
• Defense in regulatory proceedings and sanctions
• Reputation management and crisis communication
Schedule a consumer compliance audit – we will identify risks, establish processes, and prepare a practical plan to ensure adherence to consumer protection law while maintaining competitiveness and business flexibility.
